ISBN: 9781784709402 Title: You're Not Listening: What You're Missing & Why It Matters Author: MURPHY KATE
When was the last time you listened to someone, or someone really listened to you?
If you're like most people, you don't listen as often or as well as you'd like. There's no one better qualified than a talented journalist to introduce you to the right mindset and skillset--and this book does it with science and humor. -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take**Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club**
An essential book for our times. -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone
At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us.
Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here.
In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening.
var et_link_options_data = [{"class":"et_pb_text_6_tb_footer","url":"mailto:wellington@unitybooks.co.nz","target":"_self"},{"class":"et_pb_text_8_tb_footer","url":"http:\/\/unitybooks.nz\/contact-us\/faqs\/","target":"_blank"},{"class":"et_pb_text_9_tb_footer","url":"https:\/\/unitybooks.co.nz\/pridelands-help-100\/","target":"_self"}];
(function () {
var c = document.body.className;
c = c.replace(/woocommerce-no-js/, 'woocommerce-js');
document.body.className = c;
})();
var wc_add_to_cart_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","i18n_view_cart":"View cart","cart_url":"https:\/\/unitybooks.co.nz\/cart\/","is_cart":"","cart_redirect_after_add":"no"};
var wc_single_product_params = {"i18n_required_rating_text":"Please select a rating","review_rating_required":"yes","flexslider":{"rtl":false,"animation":"slide","smoothHeight":true,"directionNav":false,"controlNav":"thumbnails","slideshow":false,"animationSpeed":500,"animationLoop":false,"allowOneSlide":false},"zoom_enabled":"1","zoom_options":[],"photoswipe_enabled":"1","photoswipe_options":{"shareEl":false,"closeOnScroll":false,"history":false,"hideAnimationDuration":0,"showAnimationDuration":0},"flexslider_enabled":"1"};
var wc_cart_fragments_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","cart_hash_key":"wc_cart_hash_90e5735cc1f9166bf5f4ff56d33eadb4","fragment_name":"wc_fragments_90e5735cc1f9166bf5f4ff56d33eadb4","request_timeout":"5000"};
var awdr_params = {"ajaxurl":"https:\/\/unitybooks.co.nz\/wp-admin\/admin-ajax.php","nonce":"cd2e5fa8d7","enable_update_price_with_qty":"show_when_matched","refresh_order_review":"0","custom_target_simple_product":"","custom_target_variable_product":"","js_init_trigger":"","awdr_opacity_to_bulk_table":"","awdr_dynamic_bulk_table_status":"0","awdr_dynamic_bulk_table_off":"on","custom_simple_product_id_selector":"","custom_variable_product_id_selector":""};
var wc_stripe_payment_request_params = {"ajax_url":"\/?wc-ajax=%%endpoint%%","stripe":{"key":"pk_live_51JTzUBIB197v8sCoScgBC3vpAdEkYdSgNMcc1cQFhjzks9y9r7Ujmc1sTjL5pdmjxN1PYhqh16ESNPUgS03jCm3L00E1YtMlaQ","allow_prepaid_card":"yes","locale":"en","is_link_enabled":false,"is_payment_request_enabled":true},"nonce":{"payment":"e7e51b50e6","shipping":"7d0f111969","update_shipping":"897a522200","checkout":"4fa2192185","add_to_cart":"c55aca9f42","get_selected_product_data":"c7db079442","log_errors":"a8c84d5f39","clear_cart":"e7b797fa28"},"i18n":{"no_prepaid_card":"Sorry, we're not accepting prepaid cards at this time.","unknown_shipping":"Unknown shipping option \"[option]\"."},"checkout":{"url":"https:\/\/unitybooks.co.nz\/checkout\/","currency_code":"nzd","country_code":"NZ","needs_shipping":"no","needs_payer_phone":true},"button":{"type":"buy","theme":"dark","height":"40","locale":"en","branded_type":"long","css_selector":"","label":"","is_custom":false,"is_branded":false},"login_confirmation":"","is_product_page":"1","product":{"shippingOptions":{"id":"pending","label":"Pending","detail":"","amount":0},"displayItems":[{"label":"You're Not Listening: What You're Missing & Why It Matters","amount":2600},{"label":"Shipping","amount":0,"pending":true}],"total":{"label":" (via WooCommerce)","amount":2600},"requestShipping":true,"currency":"nzd","country_code":"NZ"}};
var DIVI = {"item_count":"%d Item","items_count":"%d Items"};
var et_builder_utils_params = {"condition":{"diviTheme":true,"extraTheme":false},"scrollLocations":["app","top"],"builderScrollLocations":{"desktop":"app","tablet":"app","phone":"app"},"onloadScrollLocation":"app","builderType":"fe"};
var et_frontend_scripts = {"builderCssContainerPrefix":"#et-boc","builderCssLayoutPrefix":"#et-boc .et-l"};
var et_pb_custom = {"ajaxurl":"https:\/\/unitybooks.co.nz\/wp-admin\/admin-ajax.php","images_uri":"https:\/\/unitybooks.co.nz\/wp-content\/themes\/Divi\/images","builder_images_uri":"https:\/\/unitybooks.co.nz\/wp-content\/themes\/Divi\/includes\/builder\/images","et_frontend_nonce":"08ccf3aca1","subscription_failed":"Please, check the fields below to make sure you entered the correct information.","et_ab_log_nonce":"fa34476cdf","fill_message":"Please, fill in the following fields:","contact_error_message":"Please, fix the following errors:","invalid":"Invalid email","captcha":"Captcha","prev":"Prev","previous":"Previous","next":"Next","wrong_captcha":"You entered the wrong number in captcha.","wrong_checkbox":"Checkbox","ignore_waypoints":"no","is_divi_theme_used":"1","widget_search_selector":".widget_search","ab_tests":[],"is_ab_testing_active":"","page_id":"260499","unique_test_id":"","ab_bounce_rate":"5","is_cache_plugin_active":"yes","is_shortcode_tracking":"","tinymce_uri":""};
var et_pb_box_shadow_elements = [];
var wc_stripe_params = {"title":"Credit Card (Stripe)","key":"pk_live_51JTzUBIB197v8sCoScgBC3vpAdEkYdSgNMcc1cQFhjzks9y9r7Ujmc1sTjL5pdmjxN1PYhqh16ESNPUgS03jCm3L00E1YtMlaQ","i18n_terms":"Please accept the terms and conditions first","i18n_required_fields":"Please fill in required checkout fields first","updateFailedOrderNonce":"b2338bc14a","updatePaymentIntentNonce":"dfdb4a98b5","orderId":"0","checkout_url":"\/?wc-ajax=checkout","stripe_locale":"en","no_prepaid_card_msg":"Sorry, we're not accepting prepaid cards at this time. Your credit card has not been charged. Please try with alternative payment method.","no_sepa_owner_msg":"Please enter your IBAN account name.","no_sepa_iban_msg":"Please enter your IBAN account number.","payment_intent_error":"We couldn't initiate the payment. Please try again.","sepa_mandate_notification":"email","allow_prepaid_card":"yes","inline_cc_form":"no","is_checkout":"no","return_url":"https:\/\/unitybooks.co.nz\/checkout\/order-received\/?utm_nooverride=1","ajaxurl":"\/?wc-ajax=%%endpoint%%","stripe_nonce":"dbcc94b783","statement_descriptor":"","elements_options":[],"sepa_elements_options":{"supportedCountries":["SEPA"],"placeholderCountry":"NZ","style":{"base":{"fontSize":"15px"}}},"invalid_owner_name":"Billing First Name and Last Name are required.","is_change_payment_page":"no","is_add_payment_page":"no","is_pay_for_order_page":"no","elements_styling":"","elements_classes":"","add_card_nonce":"94816b724d","create_payment_intent_nonce":"853c6fe9c2","cpf_cnpj_required_msg":"CPF\/CNPJ is a required field","invalid_number":"The card number is not a valid credit card number.","invalid_expiry_month":"The card's expiration month is invalid.","invalid_expiry_year":"The card's expiration year is invalid.","invalid_cvc":"The card's security code is invalid.","incorrect_number":"The card number is incorrect.","incomplete_number":"The card number is incomplete.","incomplete_cvc":"The card's security code is incomplete.","incomplete_expiry":"The card's expiration date is incomplete.","expired_card":"The card has expired.","incorrect_cvc":"The card's security code is incorrect.","incorrect_zip":"The card's zip \/ postal code failed validation.","postal_code_invalid":"Invalid zip code, please correct and try again","invalid_expiry_year_past":"The card's expiration year is in the past","card_declined":"The card was declined.","missing":"There is no card on a customer that is being charged.","processing_error":"An error occurred while processing the card.","invalid_sofort_country":"The billing country is not accepted by Sofort. Please try another country.","email_invalid":"Invalid email address, please correct and try again.","invalid_request_error":"Unable to process this payment, please try again or use alternative method.","amount_too_large":"The order total is too high for this payment method","amount_too_small":"The order total is too low for this payment method","country_code_invalid":"Invalid country code, please try again with a valid country code","tax_id_invalid":"Invalid Tax Id, please try again with a valid tax id"};